Getting Started with the Superapp

This tutorial walks you through the Superapp’s four sections in Nevent: Home, App Activity, Send push, and Onboarding. By the end you’ll know what each one is for and will have carried out the basic configuration and communication actions.

You don’t need prior experience with Nevent. Follow the steps in order: each section prepares you to understand the next.

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Before you start

Make sure you have:

• Access to the Nevent admin panel with an event already created.
• The side menu visible on screen.

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Step 1. Enter the Superapp

In the side menu, find the SUPERAPP section. Inside you’ll find four options: Home, App Activity, Send push, and Onboarding.

Click Home to start.

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Step 2. Tell the app which event to show

The promoter’s first task is to point the app at the right festival. That’s done in the Home section.

When you enter, you’ll see a form with three fields:

• Main event: a dropdown with your organization’s events. Select the festival you want to appear on the app’s home screen.
• Festival start: the date and time the event kicks off, in the venue’s local time.
• Festival end: the date and time it ends.

Do the following:

1. Open the Main event selector and choose your festival.
2. Click the Festival start field to open the date picker. Enter the day and time.
3. Repeat for Festival end.
4. Press Save.

The dates you enter here govern two things in the app: the countdown fans see before the festival, and the “live mode” activated during the event. If you leave both date fields blank, those features won’t show up in the app.

Reference example: in the Demo Fest 2026 festival, the start is set for September 18 at 6:00 PM and the end for September 21 at 1:00 AM.

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Step 3. Watch what your audience is doing in real time

Now that you’ve configured Home, go to App Activity in the side menu.

This section requires no action on your part: it shows data on what’s happening in the app. The goal of this step is to get familiar with the information available.

The first thing you’ll see is a period selector at the top: you can choose a specific day or view the whole festival’s summary.

Below the selector you’ll find several blocks:

LIVE block (appears when the festival is underway)

Shows figures updated in real time: how many people currently have the app open, how many sessions have started, how many artists fans have saved to their agenda, how many clicks the chatbot has received, and the total interactions. At the bottom of the block is the time of the last update.

VIEWING block (data for the selected period)

Summarizes activity for the period you’ve filtered: active people, sessions, and total interactions.

Festival Pace block

A chart showing interactions hour by hour for the latest day. It helps you see at what point in the day the app has the most movement.

Adoption block

Indicates how many people have used the app in total during the festival, including those not identified in the CRM. It also breaks down devices: how many people use iOS and how many Android.

Brands, Artists, Venue, Cashless, and Communication blocks

Further down you’ll find information about the attention sponsors are getting, which artists interest your audience most, which points on the map are checked most, and how the cashless top-up flow is performing. The Communication section shows how many push notifications have been received and how many have been tapped.

At this point you don’t need to do anything. Just observe the structure. When the festival arrives, this panel will fill up with real data from your attendees.

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Step 4. Send your first push notification

Go to Send push in the side menu. You can also get there from the quick-access button at the top of the App Activity screen.

A push notification is a message that appears on the fan’s phone screen even if they don’t have the app open. It’s the most direct channel you have for communicating with your audience during the festival.

The form has these fields:

• Title: the bold text that appears in the notification. The limit is 65 characters; an on-screen counter shows how many you’ve used.
• Message: the body of the notification. The limit is 500 characters.
• Image (optional): an image attached to the notification. The format must be 2:1 (for example, 1200 x 600 px) and the maximum size is 1 MB.
• On tapping the notification: the app screen that opens when the fan taps the alert. Choose whichever makes the most sense for the message you’re sending.

On the right of the form you’ll see two useful elements:

• The reach indicator: tells you how many people have the app installed with notifications enabled right now. That’s the number your message will reach.
• The Android preview: shows how the notification will look on an Android phone before you send it.

Now practice:

1. Write a test title, for example: “Test notification.”
2. Write a short message in the Message field.
3. Look at the preview on the right side of the screen. You’ll see your event’s name and the text you just wrote.
4. Check the reach indicator. In a test environment it usually shows a very low number (for example, 9 users), corresponding to the team who has the app installed at that moment.

If you don’t want to send the test message to those users right now, don’t press the button. The goal of this step is to get familiar with the form and the preview.

When it’s time for a real send:

1. Fill in the title and message.
2. Add an image if relevant.
3. Select the destination screen.
4. Review the preview one last time.
5. Press Send to approx. N users.

The send is immediate. As soon as you press the button, Nevent automatically creates a push campaign and the message goes out instantly to every device with push enabled.

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Step 5. Prepare the welcome screens

Go to Onboarding in the side menu.

Onboarding is the set of screens a fan sees the first time they open the app. It’s your opportunity to present the festival and ask for the permissions you need (like the notification permission) before the fan explores the content.

If you haven’t created any slides yet, you’ll see a message that says “No slides configured” and a Create slide button.

Click Create slide or the + New slide button in the top right corner. The creation form opens.

Fill in the main fields:

• Order: the slide’s position number. The slide with order 1 is the first the fan sees.
• Title: the main text of the welcome screen.
• Subtitle (optional): a supporting text below the title.
• Image URL (optional): the web address of the slide’s background image.
• Permissions to request: if you want to ask for notification or location permission on this slide, select it here. The options are “Notifications” and “Location.”
• Request tracking transparency (toggle, iOS only): activates the tracking notice iOS shows to ask the user whether they allow the app to track them.
• Status: activates or deactivates this slide without needing to delete it.

Click Create to save the slide.

Repeat the process for each additional screen you want to add. You decide the order of the slides by assigning the position number to each one.

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What you’ve learned

By the end of this tutorial you have:

• Selected the main event for the home screen and configured the festival dates.
• Seen what information blocks the App Activity screen offers and what each one is for.
• Learned the Send push form, its limits, and the preview before sending.
• Created (or recognized the process for creating) the first onboarding slide.

These four sections form the core of the Superapp from the promoter’s side. From here you can dig deeper into each one according to your festival’s needs.

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Next steps

• Check the detailed configuration guide for each section for advanced options.
• Explore scheduled push campaigns in the Campaigns area to combine instant sends with planned communications.
• Once the festival is underway, come back to App Activity to see your audience’s real-time data.