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How a fan and a sale are counted, and which period each chart shows
También llamado: numbers don't add up, duplicates, total revenue
When you review the numbers on your dashboard, it is easy to assume that “a fan” or “a sale” is counted in an obvious way. In Nevent there are specific rules behind those counts, and understanding them saves you surprises when you compare figures.
The email address identifies a fan
Section titled “The email address identifies a fan”Nevent uses the email address to identify a fan. If the same person appears on several lists, in several imports or in several purchases, but always with the same email, Nevent treats them as a single fan, not as several separate records.
This is what makes it possible, for example, to connect your ticketing provider without duplicating the fans you had already imported by CSV: if the email matches, Nevent recognizes them as the same person.
Why the total number of experiences can be higher than the number of events
Section titled “Why the total number of experiences can be higher than the number of events”If you count by hand how many events you have organized and compare that figure with the number of experiences you see in Nevent, the second may be higher.
Waitlists are a different kind of experience from an event with tickets on sale: each waitlist you create counts as an experience of its own, next to the event it belongs to. The guide How to review your waitlists explains how to identify them and read their data.
Which period each block of the Home dashboard shows
Section titled “Which period each block of the Home dashboard shows”The Home dashboard does not use the same time period in all its blocks. Each one answers a different question, so each covers a different window:
| Block | Period |
|---|---|
| Ticket sales headline | All time |
| Monthly trend chart | Last 12 months |
| Fan and average order indicators | Last 30 days |
| Generated by your campaigns | Last 90 days |
Comparing two blocks without taking their period into account is the most common reason why “the numbers don’t add up” at first sight. An all-time headline and a last-90-days band measure different things over different time windows, so they should not match.
Do it now
Section titled “Do it now”If you want to see these blocks on your own dashboard and understand each figure with its exact period, follow the guide How to read the Home dashboard.