Configure your assistant's voice and its manual
The assistant voice is the way your chatbot sounds when it writes: its tone, how much it elaborates, whether it’s informal or formal, how it greets, and what expressions it uses. It’s configured separately from the instructions, which define what the assistant does and what it prioritizes.
In this guide you’ll see how to reach the assistant voice and the two ways to define it: generating it from your team’s conversations, or writing the manual yourself. About 5 minutes.
How to access the assistant voice
Section titled “How to access the assistant voice”In the side menu, inside the Chatbot section, go to Configuration. The assistant voice is the second tab, next to Custom instructions. There’s also a direct link to this tab from the instructions text.
Option A: Generate the voice from your conversations
Section titled “Option A: Generate the voice from your conversations”Until you customize it, the assistant writes with the default voice. To make it sound like your team, add real examples and let the platform generate the manual:
- Add sample: paste a conversation from your team.
- Import from my conversations: bring in conversations you already have in the inbox.
- Generate voice manual: creates the manual from the added samples.
Option B: Write the manual yourself
Section titled “Option B: Write the manual yourself”If you’d rather start from scratch without samples, click Or write the manual yourself. The manual form opens in creation mode, with sensible starting values. Each field is self-explanatory: it has help text explaining what it’s for and an example inside the field itself.
The form collects these fields:
| Field | What it defines |
|---|---|
| Tone | The assistant’s overall character (for example: approachable, resolute, energetic). |
| Emojis | Whether it uses none, uses them sparingly, or uses them freely. |
| Response length | Whether it answers briefly, moderately or in detail. |
| Structure | How it organizes the response: what comes first, when it uses lists, how it closes. |
| Register | Whether your team addresses customers informally or formally. |
| Usual greeting | The greeting, used only in the first message of each conversation. |
| Usual sign-off | The sign-off, used only when closing the conversation. |
| Brand phrases | Expressions that make your team recognizable; used at most once per conversation and only when it fits. |
| Banned words | What your team would never say; the assistant never uses them. |
When you save the manual, the voice enters first-time review and you can approve it, edit it or discard it.
Result
Section titled “Result”Your assistant stops writing with the default voice and adopts your team’s style, whether it’s the one it learned from your conversations or the one you defined in the manual. The tone applies to every response, without touching the instructions or the rest of the configuration.
Next step
Section titled “Next step”- Configure your chatbot to complete instructions, documents and data sources.
- Discover how the chatbot works and what information it uses to respond.
- Turn on link tracking and measure what your assistant recommends.