How is a waitlist different from a normal event?

In a normal event your audience buys a ticket. In a waitlist they sign up, without buying. That is why Nevent does not count sales in these experiences, but people signed up.

Why does the Waitlists view appear empty?

Because your account does not have any experience of this type yet. The view is always there, but it only shows rows once waitlists have been created.

Do people who sign up count as fans?

Yes. Anyone who signs up to a waitlist is recorded in your fan base, just like someone who buys a ticket, and you can segment them and send them campaigns.

Can I go back to the normal event list after looking at waitlists?

Yes. Just click Current, Past or All. Switching views is immediate, with no page reload.

Waitlists: find and review your sign-ups

A waitlist is an experience where your audience signs up instead of buying a ticket. It is useful for measuring demand before tickets go on sale, for handling a sold-out event, or for gathering interest in a date that is not confirmed yet. This guide shows you where to find them and how to read their figures.

Step 1: Open the Experiences section

In the side menu, inside the Content block, click Experiences.

Above the table you will see the view filter with its four options: Current, Past, All and Waitlists. The first three filter by date; the fourth filters by experience type.

Demo Fest Experiences list with the four-option view filter (Current, Past, All and Waitlists) above the events table, with the Current view selected

Step 2: Switch to the Waitlists view

Click Waitlists. The table filters immediately and shows only experiences of this type, with the same columns as the other views.

If your account does not have any waitlist yet, the table will be empty. That is not an error: the view is always available and will fill up as soon as you create experiences of this type.

Waitlists view of Experiences with the tab selected and an empty table, showing the message that no experiences have been created

Step 3: Read the Tickets column as sign-ups

In a waitlist nobody buys, so the Tickets column does not count sales: it counts people signed up, and the cell itself is labelled so you don’t mistake it for a sale.

This also changes how capacity reads. A waitlist usually has no capacity set, and in that case the cell shows only the number of sign-ups, without the “sold / capacity” fraction you would see in an event with tickets on sale.

Step 4: Open the detail to see who signed up

Click the name of the experience to open its record. In a waitlist, the left-hand panel reads Sign-ups rather than Attendees, and the screen is titled the same way.

The useful difference is in the buttons: a waitlist shows Create campaign for sign-ups, which takes you straight to messaging them, and drops the invite-attendees button, which would make no sense here. If nobody has signed up yet, the screen says so plainly instead of leaving you an unexplained empty table.

Result

You now know how to reach your waitlists and read them without confusing them with sales:

The Waitlists view is the fourth option in the Experiences filter.
The Tickets column counts people signed up, not tickets sold.
With no capacity set, the cell shows only the number of sign-ups.