How to move forward if your ticketing platform isn't integrated

If you’ve just checked the list of integrations and your ticketing platform doesn’t appear, that doesn’t mean you’re stuck without being able to use Nevent. You have an immediate alternative and a path to request that it gets added.

Step 1: Confirm your provider isn’t on the list

First, take a moment to check the full catalogue. Go to Settings → Integrations → Add integration and review each provider’s card: Onebox, Fourvenues, Enterticket, Covermanager, DICE, CASFID, XCEED and Fever.

Sometimes the provider is there under a different name than the one you use (for example, if your ticketing platform operates under a white-label brand). Read each card’s description to confirm.

If you check the integrations reference you can see the full list at a glance, along with each provider’s category.

Step 2: In the meantime, import your contacts by file

If your ticketing platform isn’t integrated yet, you can keep moving forward with Nevent by manually importing a file with your contacts. Follow the guide Import your contacts to upload a CSV or Excel with the data you already have.

Important

An imported file is a snapshot: it reflects the contacts you had on the day you uploaded it. It doesn’t update on its own with new sales you make afterwards. You’ll need to repeat the import every time you want to bring in recent buyers.

This limitation doesn’t stop you from working. You can create segments, launch campaigns and move forward with your audience strategy while you decide the next step with your ticketing platform. If you want to understand this difference better, the guide Why connect your ticketing platform explains it in detail.

Step 3: Request the integration you’re missing

Nevent expands its integration catalogue based on what promoters need. You can request that they add your ticketing platform directly from the panel.

Click the help icon in the top-right corner of any screen. A support chat window opens.

Tell them which ticketing platform you use and, if you have it, share the provider’s exact name or a link to their website. The Nevent team will assess the integration and let you know if it’s feasible and on what timeline.

Result

Now you know how to move forward even if your ticketing platform isn’t connected yet: you can import your contacts in the meantime, and you’ve made a record of which provider you need so Nevent can evaluate it.

Tip

The more people who request the same integration, the easier it is to prioritise. If you know other promoters who use the same ticketing platform, encourage them to request it too.

Next step

• Import your contacts to start building your audience right now.
• Create your first segment with the contacts you’ve already imported.
• Integrations reference to review the full catalogue whenever you want.